Sound familiar?

You can't quite trust the numbers

If the first time you find out about a problem is during an audit or after an incident, your reporting isn't working. Everything downstream - the dashboard, the KPI, the board pack - is only as trustworthy as the data feeding it.

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The symptoms

What this usually looks like

Data exists in multiple versions, some stale and/or manual, with no single source of truth
Teams re-enter the same data multiple times because systems don't talk to each other
Leadership relies on stale information
Problems are discovered during audits, incidents or failures
KPIs report status but don't enable action
Limited insight into long-term business viability and risk

15–25%

of annual revenue lost to poor data quality

Source: MIT Sloan Management Review / Thomas Redman

88%

of spreadsheets contain at least one material error

Source: Ray Panko, University of Hawaii (replicated 1995–2015)

~1/3

of executives trust their data enough to act on it

Source: Accenture

"We have a dashboard" isn't the same as meeting the requirement. ISO 9001:2015 Clause 9.1 requires organisations to determine what needs monitoring, measuring, analysing and evaluating, and how the results will be used. If your KPIs don't drive action, the requirement isn't really being met.

Quick check

Is this you?

Could you state your current risk exposure without consulting multiple sources or convening a meeting?
Would two people in your business give the same answer if asked "how are we performing"?
Do your KPIs tell you to act, or just tell you where you stood last month?

How we fix it

Potential solutions

Data consolidation first, layered with Power BI reporting drawing from multiple sources

Effective KPI tools with targets that can move as your business matures

Automated alerts when thresholds are reached

Power Apps development to get data out of spreadsheets

A single overview pulling monitoring data together to see how the business is performing

Training on effective use of nonconformance management and root cause analysis (RCA)

Evidence

Case studies

Examples specific to data visibility and decision intelligence are being added to this page.

Coming soon

We're adding case studies for this problem area. In the meantime, ask us directly about relevant experience.

Fact sheet

Take it with you

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Providing Visibility & Decision Intelligence - fact sheet

Challenges, solutions and stats from this page in a one-page PDF.

Download PDF ↓

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